Return & Refund Policy
We want you to be completely satisfied with your purchase and we understand that sometimes an item needs to be returned. No worries - we're here to help! We have a 30 Days Return Policy for all of our products.
Our 30 Day Money Back Guarantee
We provide a 100% satisfaction guarantee for 30 days or your money back!
If you change your mind about the items you have purchased from us, we will refund the purchase price or exchange those products, subject to the following conditions:
To be eligible for a return, your item must be unworn, unwashed, unused, or otherwise in the same condition that you received it. It must also be in the original packaging. refunds can be done only if the item has manufacturer defect or damaged while shipping, Football Dxb hold the rights to accept or reject the returns.
To complete your return, we require a receipt or proof of purchase. You may also be required to provide proof of defective items prior to returning such as sending pictures via email.
If you request a refund, the purchase price (excluding delivery charges and/or discounts) will be refunded to you using the original payment method within 5 - 7 business days once we have received the returned item and confirmed that it meets the conditions above.
If there is an issue with your return, you will also notify as to why your return was rejected and why we cannot issue a refund. This typically only happens when we receive used products back that are in unsaleable condition.
Damaged Or Faulty Items
If an item is faulty (see definition below), wrongly described, or different from the sample shown, we will take corrective action, which may include refunding the purchase price and delivery charges, or providing a replacement product and a pre-paid return shipping label for the incorrect item.
*Damaged or faulty items include unraveled seams and/or holes that are present before being washed.
If somehow you've made an error after your order has been placed, please click here to contact us as soon as possible and we will see if we are able to correct it.
Unfortunately, if you have entered the wrong address, moved, or need to change a product variant after your order has been shipped, we will not be able to accommodate you nor offer you a refund.
in case of exchange shipping fees may apply
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again then contact your credit card company because it may take some time before your refund is officially posted.
Next, contact your bank because sometimes there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@footballdxb.com
Clearance & Final Sale Items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded unless they are defective.
Shipping
We ship using the address provided in the checkout page - please verify that the information is accurate. Any returned orders will be reshipped without any cost
There will be no shipping costs for returning your item.
Depending on where you live, the time it may take for your replacement or exchanged product to reach you may vary.
We do not guarantee that we will receive your returned item.
All items must be returned within 30 days of purchase. If more than 30 days have passed then no refund or exchange is available.
Also, we cannot guarantee that all items will be delivered within the suggested time frame, even though we strive to do so. So please note that a late delivery cannot be a reason to request for a refund.
Customer Service:
Email: contact@footballdxb.com
Phone Number: +971564543083
Working Hour: Monday- Friday ( 10 AM - 5 PM) GST
Physical Address: Al Quoz - Al Quoz Industrial Area 2 - Dubai - United Arab Emirates